Achievement

Led major community-engagement initiatives across schools, nurseries, and public events, contributing to a significant increase in clinic visibility and patient participation.

Improved internal coordination between marketing, operations, and clinical teams, resulting in smoother workflows and faster response times.

Supported the development of educational awareness content and structured communication templates used across all branches.

Created and documented new programs such as Birthday Celebration Packages, Blogger Collaboration Framework, Referral Program, and CX Communication Training.

Enhanced data collection and reporting systems for screening events, leading to better decision-making and campaign optimization.

Strengthened relationships with government and private partners by ensuring message consistency and high-quality event execution.

Internal Communication Transformation Plan

Successfully increased annual maintenance contract subscriptions by introducing a proactive after-service sales approach for individual and corporate clients.

Improved customer satisfaction by enhancing communication between coordinators, technicians, and clients to solve issues faster and more efficiently.

Provided tailored technical support that strengthened customer trust and resulted in repeat service requests.

Contributed to inventory update accuracy by coordinating with dealers and ensuring up-to-date product knowledge..

Developed alternative troubleshooting methods that improved the resolution of internet-speed issues and bundle-renewal failures.

Introduced a technique to refresh network registration by switching between 3G/4G, which helped restore normal internet performance for many customers.

Supported the initial rollout team of Egypt’s 4G network, assisting VIP clients and solving high-priority launch-related issues.

Contributed to building an internal knowledge platform that enabled agents to retrieve customer information instantly, reducing handling time and improving accuracy.

Improved VIP customer satisfaction by providing personalized solutions, upselling suitable plans, and ensuring consistent follow-up communication.