My Skills

🧠 Technical & Systems Skills

• Unicare, Oracle Siebel, NAV, and MicroSIP Systems

• Customer Care Systems & Call Manager CRM

• Technical Troubleshooting & Support

• Websites Design (Hostinger & Shopify)

💼 Branding & Marketing Skills

• Brand Development & Positioning

• Marketing Strategy (Meta Ads, Google Ads)

• Creative Campaign Development

• Web Design & Online Store Setup and Design (Dropshipping, Affiliate Marketing, Print on Demand)

• Process Improvement & Operational Efficiency

• Client Retention & Loyalty Programs

• Sales Support & Upselling Techniques

💬 Customer Experience & Communication

• Client Relations & VIP Handling

• Complaint Management & Resolution

• Cross-Department Coordination

• B2C Sales & Customer Inquiries Management

• Excellent Verbal & Written Communication

👥 Leadership & Collaboration

• Team Collaboration & Coordination

• Multitasking & Creative Problem Solving

• Operations Management & Process Optimization

My Projects

Freelancing in my freetime

Website Design

For Heba Abo Amou Organaization

Menu Design

For Lamarz ( Biggest Restaurant in Al Ain )

For one of the oldest cars spareparts company in Sharjah - Almoharek Alsaree

Online Store Design

Important Note

For the information

I was one of the top students in the Faculty of Commerce (English Section – NCA)

However, I was unable to complete my university studies due to financial constraints and other life challenges. & Flyed to UAE to find an opportunity

However, I never stopped working or improving myself. I kept pushing my limits, learning new skills, and building strong connections with successful people.

I’m always eager to gain more experience and continue growing both personally and professionally.